The incident is now officially resolved. We are still investigating the root cause. We have reached to our cloud provider and are waiting an update on what we think might a been a generalized outage. We apologize for any inconvenience.
Posted Jul 18, 2020 - 05:52 EDT
Update
We are continuing to monitor for any further issues.
Posted Jul 18, 2020 - 05:00 EDT
Monitoring
Our login and multi-factor workflows have resumed operation.
Posted Jul 18, 2020 - 04:59 EDT
Identified
We are seeing services self healing at this time, issue was with cloud provider
Posted Jul 18, 2020 - 04:56 EDT
Update
Some core features of our cloud provider are unavailable at this time. We are actively working on the issue.
Posted Jul 18, 2020 - 04:38 EDT
Investigating
We are currently investigating this issue.
Posted Jul 18, 2020 - 04:12 EDT
This incident affected: Devolutions Account, Customer Portal, Corporate websites, RDM Online Services, and WaykDen.